Caperity runs on a monthly or annual subscription plan.
This guide addresses a few key questions around managing your plan.
Your Plan is Managed via Paddle
Caperity relies on Paddle Inc. as Merchant of Record, handling the payment processing and subscription management.
Paddle acts as a reseller, offering the Caperity solution on behalf of its creator. This is why all invoices and order-related communication are issued by Paddle Inc.
Paddle provides an easy-to-use portal where customers can directly update their payment information or manage their subscription.
Accessing the customer portal
The Paddle customer portal can be accessed via the links in your Paddle receipts.
Search your inbox for Paddle messages:
Scroll to the bottom of a Paddle message (e.g. receipt) to find the links:
You can update your payment method and address via the link.
You can also cancel your subscription from there.
Updating your payment method
Change your payment method via the customer portal link (see above).
Cancelling your plan
You can cancel your plan anytime using the customer portal link (see above).
Need help?
If you have questions regarding your subscription, just contact us.